World Canada Quebec Montreal Saint Denis Street Saint Denis Street 1605 Employer location

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Burger King

Restaurant General Manager

Food Services

Job information

Job type Full Time

Career Level MiddleManagement,UpperManagement

The Restaurant General Manager (RGM) has overall responsibility for managing daily operations of a single restaurant (10-45 employees) ensuring delivery on guest satisfaction, and ensuring desired restaurant outcomes (i.e., increased sales, profitability and employee retention). The RGM leads the restaurant management team and oversees the financial controls, operations, people development, guest service and Burger King Canada compliance within the restaurant across all shifts. The RGM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position is overseen by a District Manager (DM) and directly manages Team Members, Shift Coordinators and Assistant Managers. This position interacts with restaurant team members, restaurant management, customers, members of the field operations team and outside vendors.

About you:
•	You have a passion for guest service and creating exceptional guest experiences
•	You enjoy multitasking and working in a dynamic fast paced environment
•	You are positive, friendly and social with guests and team members
•	You are energetic and have a strong work ethic within a team environment
•	You pay attention to details and accuracy
•	You are motivated to provide great service and are sales oriented
•	You have previous experience in a customer service role
•	Previous experience in a fast food or supervisor role is an asset
•	You are reliable and have the ability to work flexible hours

Benefits:
•	A fun, flexible environment where guests are your neighbors, where co-workers are your friends and where simple acts make for a lasting impression
•	Promotion from within in an environment focused on team and personal development
•	Opportunities for career advancement growth to management
•	Flexible schedules with consistent hours to ensure a healthy work-life balance
•	Competitive pay
•	Company uniform
•	Pay equality

Responsibility
•	Directs efficient and accurate preparation and sale of products to maximize guest satisfaction;
•	Ensures preventive maintenance of restaurant facility and equipment is completed in accordance with company standards;
•	Motivates and directs team members to exceed customer expectations with fast and friendly service in clean surroundings;
•	Provides coaching and feedback to Team Members, Shift Coordinators and Assistant Managers;
•	Assumes full responsibility for restaurant profit and loss management by implementing marketing strategies and following cash control/security procedures;
•	Maintains inventory, manages labour and applies financial reporting analysis to enhance restaurant results;
•	Enforces compliance with government regulations, Burger King Canada Market Policy, employment laws, food safety, Burger King Canada Security Policy, Operations and Burger King Canada policies and procedures relating to all restaurant activities across shifts;
•	Leads restaurant management team in recruiting, selecting, hiring and retaining effective team talent;
•	Available to work evenings, weekends and holidays;
•	Prompt and regular attendance for assigned shifts, meetings and training.

Skills & Qualifications
•	High School Diploma or GED required, 2 years of college preferred;
•	Complete all internal certification programs;
•	Minimum 1-2 years of restaurant management experience;
•	Strong understanding of P&L interpretation and management to influence profitability;
•	Ability to prioritize and organize own and others’ work and time to meet deadlines and objectives;
•	Demonstrates English and French proficiency that enables speech clarity, proficient reading and verbal comprehension

Requested Availabilities

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