World Canada Quebec Montreal Saint-Catherine Street West Saint-Catherine Street West 1617 Employer location

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Burger King

Assistant Store Manager

Food Services

Job information

Languages Spoken English,français

Job type Full Time

Career Level MiddleManagement

The Assistant Manager (AM) supports the Restaurant General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single restaurant. The AM helps manage financial controls, operations, people development, guest service and compliance across shifts for desired restaurant outcomes (i.e. increased sales, profitability and employee retention). The AM has full accountability for restaurant operations in the absence of the Restaurant General Manager. An AM should be able to work long and/or irregular shifts, including extra shifts, as needed, for proper functioning of the restaurant. This position operates under the direct management of the Restaurant General Manager and helps lead the restaurant team. This position interacts with restaurant team members, the Restaurant General Manager, outside vendors, members of the field operations team and guests.

About you:
•	You have a passion for guest service and creating exceptional guest experiences
•	You enjoy multitasking and working in a dynamic fast paced environment
•	You are positive, friendly and social with guests and team members
•	You are energetic and have a strong work ethic within a team environment
•	You pay attention to details and accuracy
•	You are motivated to provide great service and are sales oriented
•	You have previous experience in a customer service role
•	Previous experience in a fast food or supervisor role is an asset
•	You are reliable and have the ability to work flexible hours

Benefits:
•	A fun, flexible environment where guests are your neighbors, where co-workers are your friends and where simple acts make for a lasting impression
•	Promotion from within in an environment focused on team and personal development
•	Opportunities for career advancement growth to management
•	Flexible schedules with consistent hours to ensure a healthy work-life balance
•	Competitive pay
•	Company uniform
•	Pay equality
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Responsibility
•	Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines;
•	Motivates and directs team members and Shift Coordinators to exceed guest expectations with fast and friendly service in clean surroundings;
•	Supervises and trains team members and Shift Coordinators on team stations, Burger King Canada products, processes and policies;
•	Follows cash control/security procedures and helps to implement marketing plans, maintain inventory, manage labour and apply financial reports across shifts to enhance restaurant results;
•	Assists RGM in enforcing compliance with government regulations, Burger King Canada Market Policy, employment law, food safety, Burger King Canada Security Policy, operations and Burger King Canada policies and procedures relating to all restaurant activities across shifts;
•	As part of the restaurant management team, recruits, hires, trains and works to retain effective team talent by making decisions or recommendations on hiring and advancement;
•	Makes decisions or recommendations on the discipline and terminations of team members;
•	Available to work evenings, weekends and holidays;
•	Prompt and regular attendance for assigned shifts, meetings and training.

Skills & Qualification
•	High School Diploma or GED required, some college preferred;
•	Minimum 1 year of experience working in the quick service restaurant industry in a management role;
•	Completion of all Burger King Canada certification programs;
•	Demonstrates English and French proficiency that enables speech expression clarity, proficient reading and verbal comprehension;
•	Demonstrates leadership skills;
•	Demonstrates formal understanding of the quick service industry and the core customer;
•	Recognizes and solves routine problems;
•	Develops knowledge and skills in basic tasks, practices and procedures within own area.

Requested Availabilities

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday